Callaway Apparel

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Yes, all orders are transmitted using SSL (Secure Socket Layer) encryption technology. SSL certificates protect data in transit between users and the websites they are connected to.

Is it safe to use my credit card or debit card?

FAQ's

Checkout & Payments

Product Questions

How can I contact your customer service email support?

How can I stop receiving your marketing emails?

General

How do I check order status?

The items I bought are now marked down. Can I get a price adjustment?

Why is my order still waiting approval?

My order arrived damaged. What can I do?

How do I cancel my order or make changes?

Orders

Why did you charge me sales tax?

What are my payment options?

I see multiple charges on my credit or debit card

How do I apply a promo or coupon code?

Payment Options

How it works

What is the option to pay in installments on Shop Pay?

Which payment methods are accepted if I use the option to pay in installments on Shop Pay?

Can I use Shop Pay Installments if I'm an international customer?

Can I buy gift cards with Shop Pay Installments?

Are there late fees?

What if I miss an installment payment?

What if I make a return on a purchase made through installments with Shop Pay?

Have more questions?

Shop Pay

Shipping & Handling

Do you ship to military addresses? (APO / FPO )

Why did I receive a partial order?

What is FedEx Smartpost?

Do you ship to P.O. Boxes?

How can I get free shipping?

Our Return Policy

How do I generate a return shipping label?

How do I exchange an item?

Where is my return and my credit?

Returns

Callaway Apparel Rewards

What are the benefits of silver?

What are the benefits of gold?

How do I get from silver to gold?

Can employees of any of the participating brand stores join the program?

Can I share my membership with my family or friends?

How do I discontinue my membership?

Which stores are participating in the program?

Membership

What should I do if I think my Points Balance is incorrect?

What happens if I make a purchase at an online store from outside the U.S.?

What if I checkout as a guest online or do not provide my e-mail address in-store at the time of a purchase?

Can I earn points for purchases made prior to joining the loyalty program?

Do my rewards points expire?

What happens if I return something after earning points?

How do I check my Rewards Points Balance?

Points

What happens if I earn more than 100 points at one time?

What happens if I return an item I used a Reward certificate to purchase? Do I get my Reward back?

Is it safe to use my credit card or debit card?Updated 7 months ago