Callaway Apparel

<p>To exchange an order, please place a new order online and return unwanted item(s) using our prepaid return label. You may then contact us at <a href="mailto:support@g.callawayapparel.com">support@g.callawayapparel.com</a> with both your original and new order numbers and we&#x2019;ll waive the return shipping fee.&#xA0;</p>

To exchange an order, please place a new order online and return unwanted item(s) using our prepaid return label. You may then contact us at support@g.callawayapparel.com with both your original and new order numbers and we’ll waive the return shippi

How do I exchange an item?

Returns

Product Questions

How can I contact your customer service email support?

How can I stop receiving your marketing emails?

General

How do I check order status?

The items I bought are now marked down. Can I get a price adjustment?

Why is my order still waiting approval?

My order arrived damaged. What can I do?

How do I cancel my order or make changes?

Orders

Why did you charge me sales tax?

What are my payment options?

I see multiple charges on my credit or debit card

Is it safe to use my credit card or debit card?

How do I apply a promo or coupon code?

Payment Options

Checkout & Payments

How it works

What is the option to pay in installments on Shop Pay?

Which payment methods are accepted if I use the option to pay in installments on Shop Pay?

Can I use Shop Pay Installments if I'm an international customer?

Can I buy gift cards with Shop Pay Installments?

Are there late fees?

What if I miss an installment payment?

What if I make a return on a purchase made through installments with Shop Pay?

Have more questions?

Shop Pay

FAQ's

Shipping & Handling

Do you ship to military addresses? (APO / FPO )

Why did I receive a partial order?

What is FedEx Smartpost?

Do you ship to P.O. Boxes?

How can I get free shipping?

Our Return Policy

How do I generate a return shipping label?

Where is my return and my credit?

Callaway Apparel Rewards

What are the benefits of silver?

What are the benefits of gold?

How do I get from silver to gold?

Can employees of any of the participating brand stores join the program?

Can I share my membership with my family or friends?

How do I discontinue my membership?

Which stores are participating in the program?

Membership

What should I do if I think my Points Balance is incorrect?

What happens if I make a purchase at an online store from outside the U.S.?

What if I checkout as a guest online or do not provide my e-mail address in-store at the time of a purchase?

Can I earn points for purchases made prior to joining the loyalty program?

Do my rewards points expire?

What happens if I return something after earning points?

How do I check my Rewards Points Balance?

Points

What happens if I earn more than 100 points at one time?

What happens if I return an item I used a Reward certificate to purchase? Do I get my Reward back?

How do I exchange an item?Updated 6 months ago